Workforce management in franchising involves the processes and systems used to recruit, train, manage, and retain employees. It includes scheduling, performance tracking, and ensuring that staffing levels align with customer demand. Franchisees must ensure that they are hiring the right people, providing proper training, and creating a work environment that fosters employee engagement and retention. Franchisors often provide workforce management tools and best practices to ensure that franchisees can build and maintain a strong, motivated team.