An owner-operator is a franchisee who is actively involved in the day-to-day management and operations of their business. This contrasts with absentee ownership, where the franchisee hires a manager to oversee the business while they remain hands-off. Owner-operators are often involved in staffing, customer service, and financial management, and they play a more direct role in the success of their franchise unit. This model requires more time and effort but offers greater control and personal engagement with the business.