The operations manual is one of the most important resources provided to franchisees. It details the systems, processes, and procedures that must be followed to operate the franchise successfully. The manual typically covers everything from day-to-day operations, customer service standards, inventory management, marketing strategies, employee training, to health and safety guidelines. Franchisees rely on the operations manual to maintain consistency, uphold brand standards, and ensure the business operates efficiently. The franchisor regularly updates the manual to reflect any changes or improvements.