Zoom Drain provides a structured training program that begins with virtual onboarding, covering essential business operations, software setup, and financial management. Franchisees then progress through marketing rollout and staffing systems, where they develop a marketing strategy, establish hiring procedures, and implement recruiting tools to build their team. Hands-on training follows at the Home Office Model Center, where franchisees and employees receive in-depth, practical training on service operations, invoicing, and customer management.
Ongoing support includes bi-weekly check-ins with a Franchise Support Coordinator, weekly system-wide meetings, and monthly training webinars. Franchisees also benefit from learning management software, project planning apps, and financial coaching to stay organized and drive business growth. The annual Empire Event provides additional training, networking opportunities, and insights from industry experts.