Koala Insulation provides franchisees with a comprehensive training and support system designed to ensure success from launch through long-term growth. Before opening, new franchise owners attend a full week of hands-on training at Koala’s 12,000 sq. ft. state-of-the-art facility in Melbourne, Florida. This purpose-built training center includes indoor and outdoor ventilated classrooms and mock building structures to simulate real-world insulation projects. The program covers all aspects of the business, from sales and marketing to installation techniques and operations. After franchisees have been operating for 4-5 weeks, Koala HQ sends a team to their territory for four days of advanced on-site spray foam training, working alongside technicians to refine their skills. In 2024, Koala introduced the Koala 360 Sales Training, designed to educate sales estimators on "building science" and how to match customers with the best insulation solutions. Franchisees also have access to the Koala Spray Foam Boot Camp, where they can send new technicians for additional hands-on training at no cost.

Beyond initial training, Koala Insulation provides extensive ongoing support. Franchisees receive expert guidance from a team of over 30 headquarters staff who offer help-line assistance, field support, and continuous business coaching. A full-time marketing department assists franchisees with location-specific content, video marketing, and advertising strategies, including television and radio campaigns. Franchisees benefit from national insulation distribution partnerships, allowing them to access bulk purchasing discounts. Additionally, Koala provides HR support to help franchisees build out their operational model and a fully integrated technology system that streamlines every aspect of business management. This combination of hands-on training, marketing resources, operational guidance, and purchasing power ensures that Koala Insulation franchisees have the tools they need to grow and scale their business efficiently.